What is all this paperwork?

The first paperwork you should receive is a copy of the estimate.  It describes all the work that is to be done on your vehicle.  Should you need help understanding this estimate, call the insurance company or the body shop and review it with them.  Should something be omitted on the estimate, please bring the ommitted item to the body shop's attention, so that it can be handled during the repair process.  The next piece of paper you will receive is the Authorization to work on the vehicle.  The body shop needs this signed before they can work on your vehicle.  To expedite repairs, please sign this as soon as possible.  Many body shops including Youngs include a Limited Power of Attorney on this sheet.  Signing this helps expedite the repair process.  It allows us to negotiate on your behalf with the insurance company to repair the vehicle properly.  Remember, we are the experts.  The insurance company may be paying the bill, but with few exceptions, no insurance agent has ever repaired a vehicle.  The insurance company must report to its shareholders and show profit.  You need someone looking out for your interests, a good body shop is necessary. The rest of the paperwork, is given to you when you pick up the vehicle, this is a final bill, receipt if needed, any warranty paperwork, possibly a customer satisfaction survey and any sales or specials which you may be interested in.  Should you have any questions, don't hesitate to ask.  Finally, give yourself some time.  Don't be in a hurry when you pick up your vehicle, remember, your car is possibly the second most expensive investment you have ever made just behind your home.  Treat it accordingly.